Accessibility Statement

Defence Legal Services Ltd (trading as Police Station Agent) is committed to making custodynote.com as accessible as reasonably possible to all users, including people with disabilities and those using assistive technology. This statement explains our approach, the measures we take, known limitations, and how to contact us.

1. Standard we aim for

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA where practicable for this marketing website. The Custody Note desktop application has separate interface considerations; contact us if you need specific information about in-app accessibility.

2. Measures we take

• Semantic HTML structure, landmarks, and descriptive page titles.
• Sufficient colour contrast for body text and interactive elements.
• Keyboard-accessible navigation and visible focus states where applicable.
• Text alternatives for meaningful images.
• Responsive, reflowable layout that supports zoom and different screen sizes.
• Respecting reduced-motion preferences where animation is used.
• Forms with associated labels and clear error messaging.

3. Assistive technology and compatibility

The Site is intended to work with current versions of mainstream browsers (Chrome, Edge, Firefox, Safari) and common screen readers. If you encounter a combination that does not work well for you, please tell us so we can investigate.

4. Known limitations

Some third-party content or future embeds (for example an embedded video player) may not fully meet WCAG until we replace or adjust them. Some longer guide pages contain dense content; we provide headings and structure to aid navigation. We review the Site periodically and prioritise fixes that affect access to key information.

5. Feedback and requesting adjustments

If you experience a barrier using this website, or need information in a different format (for example accessible PDF, large print, or plain text), please contact us at robertcashman@defencelegalservices.co.uk (Outlook Web) or via our contact page. Please describe the problem, the page, and the browser or assistive technology you use. We aim to respond within a reasonable time and to provide reasonable adjustments where appropriate.

6. Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing certain accessibility requirements. If you are not satisfied with how we respond, you can find more information at equalityhumanrights.com.

7. Review

We keep this statement under review and update it as the Site changes. The "Last updated" date at the top reflects the latest review.