Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Custody Note desktop application ("Software") and related services offered by Defence Legal Services Ltd trading as Police Station Agent ("we", "us"). By downloading, installing, or using the Software you agree to these Terms. If you do not agree, do not use the Software.

1. The Software

Custody Note is desktop software for Windows 10 or later (64-bit) only — not for Mac or mobile — designed to assist accredited representatives and solicitors in creating structured police station attendance notes and related documents. It is a tool to assist professional work; it is not a substitute for professional judgment, supervision, or compliance with the Legal Aid Agency, Solicitors Regulation Authority, or other regulators.

2. Licence

Subject to payment where required, we grant you a non-exclusive, non-transferable licence to use the Software on your licensed Windows PCs in accordance with these Terms and any separate licence key or subscription terms communicated to you.

You must not copy, modify, reverse engineer, or redistribute the Software except as permitted by law.

3. Microsoft Store

If you download or purchase the Software through the Microsoft Store, your acquisition and use are also subject to Microsoft's applicable storefront terms, including Microsoft's Store terms of sale, and Microsoft's policies on updates, billing, and refunds where they apply to Store transactions. If anything in those Microsoft terms conflicts with these Terms on a Store-specific point, the Microsoft terms govern that point only in relation to the Store purchase experience.

See our Microsoft Store information page for how Store installs relate to direct downloads from our website.

4. Free trial

We may offer a free trial (e.g. 30 days) with full or stated functionality. When the trial ends, continued use requires a valid licence or subscription. We may change trial length or eligibility with reasonable notice on the website or in-product.

5. Subscription and payment

Paid plans, price, billing cycle, and taxes are as stated at the point of purchase or in your order confirmation. Non-payment may result in suspension or termination of licence entitlements.

6. Your data and professional responsibility

You retain control of case and client information entered into the Software on your systems, subject to optional cloud features you enable. You are solely responsible for the accuracy, legality, and professional adequacy of notes and documents you produce, and for complying with confidentiality, legal aid, and conduct obligations.

The Software is not a full case management system and is not represented as covering every regulatory or contractual requirement your firm may face.

7. Disclaimers

The Software is provided "as is" to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation. You use the Software at your own risk as part of your professional practice.

8. Limitation of liability

To the fullest extent permitted by applicable law, we exclude liability for indirect, consequential, or special loss, loss of profit, loss of data (except where unlawful to exclude), or loss of goodwill. Our total liability arising out of or in connection with these Terms or the Software in any 12 month period is limited to the fees you paid us for the Software in that period, or £100 if none, except that nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

9. Refunds and cancellation

Refund and cancellation rights depend on how you purchased and applicable consumer or commercial law. For digital goods after performance has begun, statutory rights may be limited. Contact us at robertcashman@defencelegalservices.com (Outlook Web) to discuss subscription or billing issues.

If you purchased through the Microsoft Store, refund and cancellation requests are primarily handled under Microsoft's policies; we will assist where we reasonably can with product or account matters.

10. Updates

The Software may update automatically. If you installed from our website, updates are delivered as described in the product and on our site. If you installed from the Microsoft Store, updates may be delivered through the Store. Continued use after an update constitutes acceptance of updated Terms where we notify you of material changes.

11. Termination

We may suspend or terminate access for breach of these Terms or non-payment. You may stop using the Software at any time. Provisions that by nature survive (e.g. liability limits, data responsibilities) survive termination.

12. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory protections applicable to consumers elsewhere.

13. Contact

robertcashman@defencelegalservices.com (Outlook Web) | Contact page