Legal & Compliance

This page summarises how Custody Note is positioned for criminal defence solicitors, accredited police station representatives, and firms using the Software in England and Wales. It is informational and does not replace your own compliance advice.

1. Not legal advice

Nothing on this website or in the Software constitutes legal advice. You and your firm remain responsible for compliance with the law, your professional conduct rules, and your contractual obligations to clients and funders.

2. Legal Aid Agency (LAA) and billing

Custody Note includes features intended to help users structure attendance information and produce outputs (such as PDFs) that align with common police station workflows and LAA-related fields where implemented. The Legal Aid Agency does not endorse Custody Note. Eligibility for remuneration, correct codes, claim submission, and audit remain your responsibility. You must verify that outputs meet current LAA contract and guidance requirements applicable to your matter.

3. Not a case management system

Custody Note is not a full practice or case management system. It does not replace conflict checks, limitation tracking, full financial management, or firm-wide risk systems unless you integrate it with other tools that provide those functions.

4. Professional use and supervision

The Software is intended for use by qualified or accredited professionals and those they supervise in line with their firm's policies. Firms should ensure appropriate training, supervision, and quality assurance for work produced using the Software.

5. Data protection

Personal data in attendance notes may include special category data. You must process such data lawfully, including where you act as data controller. Our Privacy Policy describes how we process data in connection with the website and optional cloud features; your firm's privacy notices and policies should address client data you process in the course of representation.

6. Court and disclosure

PDFs and exports are your documents for your professional purposes. Whether and how they are used in court, disclosure, or billing is a matter for you, the client, and applicable procedure — not determined by the Software.

7. Regulatory references

Solicitors must comply with SRA principles and codes. Accredited representatives must comply with their accreditation requirements. Nothing in Custody Note removes or satisfies those obligations automatically.

8. Further reading

• Privacy Policy
• Terms & Conditions
• FAQ — including LAA and security questions
• Microsoft Store — storefront terms and support
• About — publisher information