Compliance & Legal Notices

This page explains how Custody Note is positioned as a software product for criminal defence professionals in England and Wales. It is informational and does not replace your own compliance advice. It should be read with our Terms, Privacy Policy and Security pages.

1. Product nature

Custody Note is a digital note-taking and workflow support tool. It is not a law firm, does not provide legal advice, and does not create a solicitor-client relationship. This website is not a source of emergency legal advice. The Software does not record or transcribe interviews — practitioners record their own structured professional notes.

2. Regulatory status

Defence Legal Services Ltd (trading as Police Station Agent) is the publisher of the Software. The Software is a commercial product and is not authorised or regulated by the Solicitors Regulation Authority (SRA), the Bar Standards Board, the Legal Aid Agency (LAA), or any other legal regulator. Use of the Software does not confer any accreditation or regulatory status on the user.

3. Professional responsibility

Users remain responsible for their own professional judgment, legal advice, regulatory compliance, file management, supervision, client care, data protection obligations and contractual requirements. The Software supports good record-keeping; it does not replace the practitioner's duties.

4. No guarantee of outcomes or compliance

Custody Note does not guarantee compliance with SRA, LAA, police station, firm-specific, or other professional requirements. It does not guarantee case outcomes, audit results, or file review results. Templates and prompts are general aids, not assurances that any particular record is complete or adequate for your matter.

5. Legal professional privilege and confidentiality

Attendance notes created during police station attendances are, in most circumstances, protected by legal professional privilege. The Software is designed to support confidentiality through local AES-256 encryption and an architecture in which the publisher cannot read your case content. Privilege and confidentiality remain legal concepts that depend on how you handle, store, share and disclose material — no software can guarantee privilege in all circumstances.

6. Data protection

Personal data in attendance notes may include special category data (for example health, ethnicity, or data relating to alleged offences). You must process such data lawfully and securely. Our Privacy Policy describes website and optional cloud processing; our Security page describes local encryption and optional UK-region backup. Your firm remains data controller for client matter data.

7. No emergency advice

Anyone requiring urgent legal advice should contact a qualified legal adviser, the Defence Solicitor Call Centre (DSCC), a duty solicitor scheme, or appropriate professional service — not this product website.

8. LAA and billing

Custody Note includes fields intended to support common LAA-oriented workflows and time recording. The Legal Aid Agency does not endorse Custody Note. Claim eligibility, fee scheme application, escape-fee calculation, and audit outcomes remain entirely your responsibility.

9. Court, disclosure and your documents

PDFs and exports generated by the Software are your professional documents. Their use in court, in disclosure, or for billing is a matter for you and the applicable rules and procedure. You are responsible for retention, redaction, and onward handling.

10. Automated decision-making and AI

The Software does not make automated decisions that produce legal or similarly significant effects about individuals, and we do not train AI models on your case records.

11. Advertising and related products

This Site may reference other products and services operated by Defence Legal Services Ltd or affiliated businesses (for example PoliceStationRepUK, Police Station Agent, and PSR Train). Such references are clearly identified and are separate from any regulated legal service.

12. Changes

We may update these notices from time to time. The "Last updated" date applies to this page.

13. Further reading

• Privacy Policy
• Terms of Use
• Security
• Cookie Policy
• Accessibility Statement
• FAQ
• About the publisher