How Custody Note works
From the moment you get the call to billing the firm — here's how Custody Note fits into your workflow.
Get the call
When a firm calls with a custody visit, open Custody Note and hit Quick Capture. Enter the client name, station, offence, and instructing firm in seconds. You can fill in the details later—capture the essentials while you’re on the phone.
Attend the station
At the station, open the attendance and fill in the full details: client information, disclosure, OIC details, offence (with type-ahead search), PACE review times, welfare checks, and your structured notes. Everything is in one place.
Record your time
Log your time as you work. Track travel time, waiting time, and attendance time separately. Custody Note calculates the totals and aligns with LAA fee codes automatically.
Complete the case
When the case concludes, record the LAA outcome code, stage reached, and any relevant notes. Custody Note ensures your record meets LAA audit requirements.
Export and bill
Generate a professional PDF of the attendance note with one click. Custody Note tracks which firm instructed the case, so you can bill each firm separately with accurate time and disbursement records.
Back up your data
Local encrypted backups run every 2 minutes. With a Cloud Backup subscription, your database is also uploaded to AWS with AES-256 encryption and Object Lock protection—so you can never lose your records.
A day in the life of a freelance rep
7:30 AM — You get a call from Smith & Jones Solicitors. A client has been arrested at Central Police Station for ABH. You open Custody Note and Quick Capture the details in 30 seconds.
8:15 AM — You arrive at the station. Open the attendance, enter the disclosure notes, OIC details, and start your time recording.
9:00 AM — First PACE review due. Custody Note shows you the due time and you record the actual review time and your notes.
10:45 AM — Interview complete. You record the outcome, stop the timer, select the LAA fee code, and export the PDF.
11:00 AM — Back in the car, you get another call — this time from Harris Law. You Quick Capture the new case while driving details are still fresh.
End of month — You open Reports, filter by firm, and generate a billing summary for Smith & Jones and Harris Law separately. Everything is tracked.
Ready to try it?
Download Custody Note and start your 30-day free trial. No credit card required.