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Fees and LAA Billing in Custody Note

By
Defence-side editorial team — solicitors and accredited police station reps in England and Wales. Reviewed against PACE Code C and current LAA Standard Crime Contract guidance.

The Time Recording & Fees section brings together every time entry from across the attendance and presents it as a structured billing record. Here is how to use it to support your LAA police station claims.

CustodyNote custody attendance Section 9 of 9 — Time Recording & Fees, with Departure & Return times (departure from station, arrival office/home, multiple journeys), Waiting Time start and end with Now buttons, and Waiting time notes
Section 9 — Time Recording & Fees. Every time entry from across the matter, aggregated for the LAA claim.

The Time Recording & Fees section of Custody Note is designed specifically around the practical requirements of claiming under the police station legal aid scheme. It draws on time entries from across the attendance and presents them in a format that supports the standard LAA billing process.

CustodyNote custody attendance Section 2 of 9 — Journey to Station, capturing departure time, mode of travel, and arrival at the custody suite
Section 2 — Journey to Station. Travel times entered here are pulled through to Section 9 and feed the LAA claim automatically.

How Time Entries Work

Time entries in the Fees section correspond to the distinct phases of the attendance:

  • Travel and waiting time (from instruction to arrival)
  • Reading and reviewing the custody record
  • Reviewing disclosure
  • Client consultation
  • Interview attendance
  • Post-interview consultation
  • Any additional attendance (for example, a bail review)

Each entry has a start time, an end time, and a description. The total time is calculated automatically. Where a previous section — such as Consultation — already captured start and end times, those times are carried through to the Fees section automatically, reducing duplication.

Telephone Advice

Where the attendance included a period of telephone advice before physical attendance — which is separately claimable under the police station scheme — telephone advice is recorded in its own dedicated form (the INVB workflow), and either claimed separately or aggregated into the matter at billing time.

CustodyNote Telephone advice INVB form — Section 1 of 4, Call Details: file/matter ref, instruction received timestamp with Now button, date of telephone advice, source of referral, DSCC number, police station, instructing firm, fee earner
Telephone Advice (INVB) form — used for police station advice that does not require physical attendance.

The Open Matters Dashboard

Across all your matters, the Open Matters dashboard surfaces what still needs doing: matters that are missing supporting documents, matters ready to invoice, and matters where the invoice has been raised but is still outstanding. It turns "what should I work on next?" into a single number on a tile.

CustodyNote Open matters office tasks dashboard with five KPI tiles — Total, Needs Docs, Needs Invoice, Invoiced, Uninvoiced Revenue — plus filters for client, firm, station and date range
The Open Matters dashboard — see uninvoiced revenue, files needing documents, and files ready to invoice in one view.

Exporting for Billing

The completed Time Recording & Fees section contributes to the PDF export of the full attendance note. The exported document includes a structured fees summary alongside the full attendance record. This can be used as the supporting documentation when submitting a claim, and can also be retained on file in the event of an LAA audit.

Retaining a copy of the complete exported note — including the fees section — means that if a claim is queried months or years later, you have a contemporaneous record of exactly what time was spent and why.

Note: This article is intended as general information for criminal defence practitioners in England and Wales. It does not constitute legal advice. Solicitors and accredited representatives should exercise their own professional judgment in each case. Law and practice may change; always verify current requirements with primary sources.