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The Windows version is on the Microsoft Store (UK). Get it on Microsoft Store or download for mac. Free during beta, and you don't need a card. A paid Pro plan is planned after beta.

Police station attendance note software UK

By . Published . Updated .
Criminal defence solicitor in England and Wales. General guidance on police station work. It isn't legal advice.

Desktop software for criminal defence solicitors and police station representatives on Windows and Mac. It gives you consistent, structured attendance notes. It isn't a general notes app.

Custody Note custody attendance Section 1 of 9: Case Reference & Arrival, with attendance type, file/matter ref, instruction/referral and time-of-instruction accordions, Within 45 mins of duty call dropdown, and instructing-firm picker
Section 1: Case Reference & Arrival. UK-specific attendance-note software, structured around LAA, PACE and SRA requirements.

At 2 a.m. in a busy custody suite, the last thing you need is a fragile Word template or fragmented paper notes. Custody Note is desktop software for Windows 10+ and macOS 11+ designed around PACE custody, voluntary interviews, and telephone advice workflows used by defence teams across England and Wales.

Custody Note home screen with five workflow tiles (Custody Attendance, Voluntary Attendance, New Tel Advice, Quick Capture, Open Matters) and an Online / Backup queued / Local only status bar
The home screen: three UK-specific attendance types plus Quick Capture and Open Matters.

Why specialist software helps

General practice management systems rarely capture the granularity of a police station visit: reviews, disclosure, outcomes, time recording, and fields for LAA claims. Custody Note gives you a section-by-section structure that mirrors how reps and solicitors work, so you can produce a coherent PDF attendance note and supporting billing information without retyping the same facts six times.

Custody Note custody attendance Section 5 of 9: Disclosure & Evidence, with Disclosure Type dropdown, Disclosure Officer is OIC toggle, large Narrative / Disclosure Notes textarea, plus Templates and Timestamp shortcuts
Section 5: Disclosure. Captured live in a Wi-Fi-free custody suite; saved on the laptop.

Works offline in real custody conditions

Wi‑Fi is unreliable in many stations. Custody Note stores your database locally on your laptop with strong encryption. You can continue working when the network drops; your notes stay on your computer. It's free during beta. Sign in with your email to sync your notes across up to 5 computers. Notes are encrypted on your computer before upload.

Custody Note custody attendance Section 8 of 9: Outcome, with Decision dropdown, Next Location, Next Date, Further attendance needed and Further follow-up needed
Section 8: Outcome. Once the matter is finalised, the entire attendance exports as a single PDF for the file.

PDF export and professional handover

Export attendance notes to PDF for instructing firms, peer review, or your own file. You remain responsible for the accuracy and suitability of what you file: the software is a tool to assist professional work, not a substitute for judgment or supervision.

Custody Note Open matters office tasks dashboard with five KPI tiles (Total, Needs Docs, Needs Invoice, Invoiced, Uninvoiced Revenue) plus filters for client, firm, station and date range
Open Matters: practice-wide visibility for solicitors, reps and firms working in England and Wales.

Who it's for

If you're comparing options, start with our digital vs paper attendance notes guide and the LAA attendance notes explained page, then download free.

Next steps

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