Structured police station attendance notes — 30-day free trialStart 30-Day Free Trial

Police Station Interview Notes: Best Practice for Solicitors and Reps

By ··Updated
Product editorial team — criminal defence workflow guidance for England and Wales. Content reviewed for general professional workflow accuracy; not legal advice.

The interview is the centrepiece of most police station attendances, but interview notes are often the weakest section of the attendance record. This guide covers what to record, how to record it, and what to do when something goes wrong.

Custody Note custody attendance Section 7 of 9 — Interview, with Quick fill interview dropdown, warning that notes are not verbatim, plus Interview 1 fields for Start Time (Now button), Those present, Client cautioned, and Interview Notes textarea
Section 7 — Interview. The interview note as it appears in the app — structured fields, contemporaneous Now buttons.

For the complete guide to attendance notes, see Police Station Attendance Notes (UK Guide).

Custody Note custody attendance Section 6 of 9 — Consultation (Attend on Client), with grouped tickbox checklists under Conflict & Independence, Advice to Client, Client Understanding, and Custody Record & Disclosure
Section 6 — Consultation. The advice given before the interview directly informs your role inside it.

Your role during the interview

You are there to protect the client's interests — not to observe passively. During a PACE interview, your responsibilities include:

Your interview notes should reflect this active role.

Custody Note custody attendance Section 7 of 9 — Interview, with Quick fill interview dropdown, warning that notes are not verbatim, plus Interview 1 fields for Start Time (Now button), Those present, Client cautioned, and Interview Notes textarea
Section 7 — Interview. Start time, those present, caution status, free-text notes — captured live.

What to record during the interview

Timings

These are critical for billing and for verifying compliance with PACE detention time limits.

Officers present

Record the names and ranks of all interviewing officers. If officers rotate during a lengthy interview, note the change.

Recording method

Confirm whether the interview was audio recorded, video recorded, or (rarely) conducted as a written interview. This matters if the recording is later disputed or unavailable.

The substance of the interview

You are not creating a transcript — that is the recording's function. Your note should capture:

Representations and objections

This is the most important part of your interview notes. If you objected to a question, noted improper conduct, or made representations to the interviewing officer, record:

These entries may support an exclusion application under s.76 or s.78 PACE, or an abuse of process argument, months or years later. If they are not in your attendance note, they effectively did not happen.

Prepared statements

If a prepared statement was read at the start of the interview, note:

Custody Note custody attendance Section 5 of 9 — Disclosure & Evidence, with Disclosure Type dropdown, Disclosure Officer is OIC toggle, large Narrative / Disclosure Notes textarea, plus Templates and Timestamp shortcuts
Section 5 — Disclosure. The basis for no-comment advice (inadequate disclosure) goes here, not in the interview note.

No-comment interviews

A no-comment interview is not a reason for a blank interview section. Record:

Custody Note custody attendance Section 8 of 9 — Outcome, with Decision dropdown, Next Location, Next Date, Further attendance needed and Further follow-up needed
Section 8 — Outcome. Interventions, breaks, and disposal decisions are captured separately from interview content.

When things go wrong

Improper questions

If an interviewing officer asks a question that is leading, oppressive, or assumes facts not in evidence, intervene and record the intervention. Note the question, your objection, and the outcome.

Client distress

If the client becomes distressed, requests a break, or appears unfit to continue, request a break and record the circumstances. Note whether a healthcare professional was called.

Denial of rights

If you are excluded from the interview room, denied the opportunity to consult before interview, or the interview proceeds in your absence despite your objection, record everything in detail. These notes may be the foundation of an application to exclude the interview.

Custody Note custody attendance Section 9 of 9 — Time Recording & Fees, with Departure & Return times (departure from station, arrival office/home, multiple journeys), Waiting Time start and end with Now buttons, and Waiting time notes
Section 9 — Time Recording & Fees. Departure time recorded immediately after interview closes the billable window.

After the interview

Complete the interview section of your attendance note before moving to the outcome section. Record the end time, confirm the recording details, and note any immediate post-interview exchanges.

Custody Note All Records search page with status filters (All, Drafts, Finalised, Archived, Deleted), type filter, sort order, and a single search box for client, UFN, station, custody number or date
All Records — every interview note structured the same way, searchable across the whole firm.

Summary

The interview section of your attendance note should demonstrate that you were present, active, and professional. It should capture the timeline, the substance, your interventions, and anything that might matter later. Even a no-comment interview requires a complete record.

For how the interview section fits into the broader attendance note, see Police Station Attendance Notes (UK Guide). For a worked example including interview notes, see Police Station Notes Example.

Structured interview recording as part of a complete attendance note.

Custody Note guides you through each interview field — times, officers, representations, outcomes — as part of the full attendance workflow. Offline, encrypted, instant PDF. 30-day free trial.

Start Free Trial

Next steps

Related guides